Contact Us

Thank you for visiting Avrenz. Our customer support team is available to assist with questions about products, compatibility, orders, shipping, delivery, returns, refunds, payments, and general website inquiries.

Company & Customer Support

Company Name: Shanghai Xuyouniliang Technology Co., Ltd.

Business Address:
3rd Floor, Building 2, No. 501 Pan'an Road, Jiading District, Shanghai, China

Customer Support Email:
service@avrenz.com

Business Hours:
Monday to Friday, 9:00 AM - 6:00 PM CST

Response Time:
We typically respond within 1–3 business days.

Before You Contact Us

For questions about an existing order, please include:

  • Your order number
  • The email address used when placing the order
  • A brief description of your question or issue

If your inquiry concerns a damaged, incorrect, or missing item, please include clear photos of the product and packaging when appropriate.

Product & Compatibility Questions

If you have a question about an Avrenz product, please include the product name or a link to the relevant product page.

For computer accessories and workspace products, please review the available compatibility, dimensions, device requirements, power information, setup guidance, and other product details currently provided on the applicable product page.

If a particular dimension, device compatibility, port type, power requirement, output specification, load limit, or other technical detail is not confirmed, please contact us before purchasing rather than relying on assumptions.

Keep Your Payment Information Private

Please do not send full payment card numbers, card security codes (CVV/CVC), account passwords, verification codes, or other sensitive payment credentials by email.

Avrenz customer support will not ask you to provide your complete payment card information or account password by email.

How We Can Help

  • Products and product information
  • Compatibility and setup questions
  • Orders and order status
  • Shipping and delivery
  • Returns and refunds
  • Payments and checkout
  • General website inquiries

For assistance, contact:
service@avrenz.com

Business Hours: Monday to Friday, 9:00 AM - 6:00 PM CST
Response Time: 1–3 business days

Avrenz
Operated by Shanghai Xuyouniliang Technology Co., Ltd.