Returns & Refunds Policy

We want customers to receive the product they ordered in suitable condition. To request a return, email service@avrenz.com within 30 days of delivery with the order number, reason for the request, and clear photos if the item is damaged, defective, or incorrect.

Return condition

Unless the product arrived damaged or incorrect, returned items should be unused, complete, and in their original packaging with included accessories and documentation. Products showing misuse, unauthorized alteration, or avoidable damage may not qualify.

Authorization and shipping

Wait for return instructions before sending an item. Unauthorized returns may be delayed or refused. Return-shipping responsibility depends on the reason for return and applicable law.

Refunds

Approved refunds are issued to the original payment method after inspection. Processing times depend on the payment provider. Original shipping charges are generally non-refundable unless required by law or the return results from our error.